Review of direct car insurance 2023 (2023)

Editorial Note: We earn a commission from affiliate links on Forbes Advisor. Commissions do not influence our editors' opinions or evaluations.

To Direct Auto

Nashville-based Direct Auto was founded in 1991 as anon-standard car insurancecompany specializing in policies for high-risk drivers. Drivers considered high risk typically include those with poor credit, lapsed insurance coverage, or a history of driving violations or claims. Direct Auto offers flexible payment plans, and if you want to pay cash for your policy, you can visit one of their 400 office locations.

National General Insurance bought Direct Auto in 2016. And in 2021,Allstatepurchased National General and its subsidiaries, making Direct Auto part of Allstate. Direct Auto continues to retain its name and operates independently.

Car insurance from Direct Auto

Like otherscar insurance companies, Direct Auto sells the following standard types of car insurance:

Liability insurance

Liability insurance for carcovers other people's property damage and medical expenses when you are at fault in a car accident. Liability insurance also covers court judgments, settlements and your legal fees in connection with your accident.

Uninsured and underinsured motorist coverage

Uninsured motorist insurancecovers the medical expenses for you and your passengers if you are involved in an accident and the at-fault driver does not have liability insurance. Underinsured motorist insurance pays medical expenses for you and your passengers if the injured driver does not have enough liability insurance to cover your bills. "Property Damage Uninsured Motorist Coverage" is also available in some states, and it reimburses you for repairs if an uninsured driver damages your vehicle.

Personal Injury Protection (PIP)

Personal injury protectionpays medical, hospital and funeral expenses associated with a car accident, regardless of which driver is at fault. PIP also covers lost wages and replacement benefits for tasks you can't do because of your injuries, such as childcare.

Coverage for medical payments (MedPay).

MedPay covers medical expenses in connection with a car accident, regardless of who is at fault for the accident.Medical payment insurancetypically have lower limits and do not have the extra benefits PIP provides, such as payment for lost wages.

Collision and comprehensive insurance

Collision car insurancepays to repair or replace your vehicle when it is damaged or destroyed in an accident, such as in a wreck with another car, or if you hit an object, such as a pole.

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Comprehensive insurance covers damage to your car that is not an accident. Situations covered bycomprehensive insuranceinclude being hit by an animal, fire, theft, vandalism and damage from severe weather and falling objects.

Collision and comprehensive insurance is optional and is often sold together. If your car is leased or financed, your lender may require you to buy both.

Additional direct car insurance options

Some optional covers available when you buy direct car insurance include:

  • Accidental death:Pays $5,000 to your beneficiaries if you die in a car accident covered by your Direct Auto policy.
  • Emergency roadside assistance:This add-on benefit provides 24-hour emergency towing along with gas delivery, lockout assistance, battery jump-start service, minor mechanical repairs and other services.
  • Mexico car insurance:Direct Auto sells car insurance for those driving into Mexico where your US based car insurance does not apply.
  • Towing coverage:Helps cover towing if your vehicle cannot be driven due to a breakdown or accident. You can purchase towing coverage if you have collision and comprehensive coverage on your policy; otherwise you must have emergency roadside assistance.
  • Rent refund:Covers the cost of a rental car while your car is being repaired after a car accident or other problem covered by your collision or comprehensive coverage, such as a car fire.

Does Direct Auto offer accident forgiveness?

Yes, Direct Auto offers Accident Forgiveness coverage. If you qualify for accident forgiveness with Direct Auto, you can include it – for an additional cost – so that an at-fault accident doesn't send your rates up.

Typically you need a clean driving record to addaccident forgivenessfor your insurance. So, if you are involved in a minor accident or violation, your car insurance will "forgive" the incident and your premium will not increase. However, this incident will remain on your official driving record.

Does Direct Auto offer new car trade-ins?

No, Direct Auto does not offercoverage for the replacement of a new car.

New car replacement coverage is designed to cover the cost of a brand new vehicle of the same make and model as your vehicle if it is totaled due to a problem covered by your policy, such as an accident or fire. Without a new car replacement, you will receive a written-off amount for your car.

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Does Direct Auto Offer Gap Insurance?

No, Direct Auto does not sellgap insurance.

Gap insurance is useful for car owners who owe more on a vehicle than it is worth. Gap insurance - sometimes called lease/loan coverage - pays the difference between what your vehicle is worth and what you owe on it in the event of a total loss.

Does Direct Auto offer a reduced deductible?

No, Direct Auto does not have a decreasing deductible feature.

A deductible is the amount deducted from your claim payment check when you take out collision or comprehensive insurance.Decreasing excess coveragetypically lowers your deductible amount every year you don't make a claim.

Does Direct Auto offer SR-22s?

Yes, Direct Auto offers SR-22 files, often calledSR-22 Insurance.

An SR-22 is a form your auto insurance company submits to the state that proves you have the state's minimum auto insurance requirements. Common reasons you may be required to file an SR-22 include causing an accident while driving uninsured, having a DUI conviction, or having your license reinstated after a suspension.

Does Direct Auto offer usage based insurance?

Ja, DynamicDrive er Direct Auto'susage-based car insurance program.

  • With DynamicDrive, you install the Routely app on your phone so that your driving can be monitored. You get a discount of up to 10% for joining the program and can earn bigger savings if you demonstrate safe driving. The app tracks:
  • Handling your phone while driving
  • Time of day you drive
  • Speed ​​at which you are driving (you will get a speed indicator if your speed exceeds 80 mph)
  • Hard and extreme braking

Does Direct Auto offer Pay-Per-Mile insurance?

No, Direct Auto does not offerpay-per-mile insurance. With pay-per-mile insurance, you usually pay a daily or monthly base rate plus a per-mile rate. This type of program can be a good fit for drivers with low mileage.

If you're looking for a pay-per-mile insurance company, consider a company like Metromile or the SmartMiles program from Nationwide.

Direct Car Insurance Discounts

Direct Auto offers a range ofdiscounts on car insurance. Discounts and savings may vary from state to state.

  • Affiliation:Active members of organizations that have partnered with Direct Auto can receive a discount of up to 5%.
  • Automatic payment:If you set up recurring payments, you can save up to 5%.
  • Driver training:If the primary driver on the policy has completed an approved accident prevention course, or an under-21 driver on the policy has completed a state-approved driver education course, there can be a saving of up to 10%.
  • God student:If you have a driver on your policy who is unmarried and a full-time student in high school, high school or vocational school and gets good grades, you can get a discount of up to 10%.
  • Homeowner discount:If you own a home, terraced house or apartment, you can save up to 15%.
  • Military:Active service members with a copy of current orders can save up to 25%.
  • Multibil:By insuring more than one vehicle on your policy, you can save up to 25%.
  • Multipolitics:If you buy two or more policies with Direct Auto, such as car and motorcycle insurance, you can save up to 10%.
  • Multi-product:If you add certain products to your car policy, such as an emergency protection scheme or life insurance, you can save up to 5%.
  • New vehicle:If you own a current model year vehicle, you may be eligible for a discount of up to 2%.
  • Paperless:If you choose to receive your documents electronically, you can get a 1% discount.
  • Pay in full:By paying your policy in full upfront, you can get a price break of up to 9%.
  • Previous coverage:If you've been with another car insurer for at least six months (and haven't had a cover lapse of more than 90 days), you can save up to 25%.
  • Safe driver:If your driving record is free of violations and accidents for at least the last 36 months, you can get a 10% discount.
  • Senior citizen:If you are 55 or older and complete an accident prevention course, you can save up to 5%.
  • Vehicle equipment:If your car is equipped with anti-theft or certain safety features – such as airbags and anti-lock brakes – you can save up to 10%.
  • Welcome back:Returning customers who previously held Direct Auto insurance at least six months before purchasing a new policy with Direct Auto can save up to 6%.

Car insurance complaints against direct car

Direct Auto has a complaint rate that is about six times higher than the national industry average. This level of complaints is significantly higher than most of the country's largest car insurance companies. Direct Auto's insurance complaints tend to be about the handling of claims, including delays and denials.

Review of direct car insurance 2023 (1)

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Direkte Auto's Grade fra Collision Repair Professionals

In a survey of collision repairers byCRASH network, Direct Auto earned a D+ grade, based on the score given to its parent company National General.

The study was based on the opinions of auto body professionals, which looks at how insurers compare with the use of lower quality repair parts, whether insurers encourage the use of repair procedures recommended by car manufacturers, and whether an insurer's claims processes lead to prompt and satisfactory claims for customers .

Where Direct Car Insurance operates

Direct Auto offers auto insurance in the following states:

  • Alabama
  • Arkansas
  • Colorado
  • Delaware
  • Florida
  • Georgia
  • Illinois
  • Louisiana
  • Michigan
  • Mississippi
  • North Carolina
  • Ohio
  • Pennsylvania
  • South Carolina
  • Tennessee
  • Texas
  • Virginia
  • Washington

Other types of insurance from Direct Auto

Direct Auto offers more than just car insurance. The company also sells:

  • Commercial vehicle insurance.Offers business car insurance for private orbusiness car insurancepolicies for fleets of up to 20 vehicles.
  • Life insurance.Direct Auto offersterm life insurancepolicies for up to $25,000 in coverage.
  • Motorcycle insurance.Direct Auto sells standard insurance coverage options for a motorcycle - such as liability, collision and comprehensive - as well as optional coverage such as custom parts and motorcycle replacement coverage.
  • Renter's insurance.Direct Auto sellerrenter's insurance, which covers your personal belongings, gives you personal liability coverage and pays for extra living expenses if you're unable to live in your rental property due to issues covered by your policy, such as fire.

Direct Car Mobile App

Direct Auto's mobile app provides an easy way to access your account. Features include:

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  • Submit a claim.
  • Find a local Direct Auto agent office you can visit.
  • Make a payment, review your payment history, and receive notifications about your account.
  • Request roadside assistance if you have paid for that cover.
  • Review the information about your car insurance, including what covers you have and discounts you receive.
  • See your digital car insurance ID card.


Why did my car insurance go up 2023? ›

A recent analysis by the Insurance Information Institute (Triple-I) showed that U.S. auto and homeowners insurance premiums lagged behind the inflation rate in 2020 and 2021, laying the groundwork for the premium increases which occurred last year and will continue into 2023.

Who owns direct auto insurance? ›

Does Allstate own direct auto? ›

Yes, Allstate does own Direct Auto Insurance. Direct Auto is a subsidiary of National General, and Allstate owns National General, though the three brands operate independently, with Direct Auto specializing in non-standard insurance for high-risk drivers.

Does direct auto give you a grace period? ›

The grace period will always be at least 11 days, in some cases more. We will send a notice after a payment is due that gives these specifics. You can also contact your local agent or customer service rep to find out what your grace period is.

Will car insurance rates go down in 2023? ›

Car insurance rates are expected to rise 8.4% in 2023 — here's how to save.

Will car prices go back to normal in 2023? ›

There is good news on the horizon in 2023, however. J.P. Morgan estimates that prices for both new and used vehicles are set to decrease as supply chain issues abate and inflation is poised to keep easing.

Who bought out Direct Auto? ›

Direct Auto is part of the Direct General Group, which is owned by National General Holdings Corp., a property and casualty insurance company headquartered in New York City. National General has owned Direct Auto since 2016. For more information, check out WalletHub's full Direct Auto review.

How long has Direct Auto Insurance been around? ›

Direct Auto Insurance was founded on April 10, 1991 by William Adair.

Is Direct General and Direct Auto Insurance the same company? ›

Available online and at more than 400 locations, Direct Auto is part of the Direct General Group, a collective of companies based in Nashville, Tennessee. This car insurance provider caters to a very specialized market. Direct Auto was founded on April 10, 1991 by William Adair.

Why would someone only carry liability insurance? ›

If you own your vehicle outright, you can choose between liability-only and full coverage policies. If your vehicle is older or you otherwise feel that you have enough money to pay for damages out of pocket, you may want to choose liability-only.

Is Progressive owned by Allstate? ›

No, Progressive and Allstate are separate companies. The Progressive Corporation and The Allstate Corporation are both independent, publicly held companies.

Did Allstate buy Geico? ›

No, Geico is not owned by Allstate. Geico is a wholly-owned subsidiary of Berkshire Hathaway, which is a publicly traded company owned by its shareholders, while Allstate is an entirely separate publicly traded company.

How many days late can I be or car payment without affecting credit? ›

A late payment isn't typically reported to the credit bureaus until it hits 30 days past due. Depending on your lender, you may have a late car payment grace period, which is typically around 10 days. But, your creditor has the right to assess a late fee immediately following the missed payment.

Does late payment on car insurance affect credit? ›

If you are late with your car insurance, utility bills, or other payments, they may eventually go to collections. When that happens, it can make a negative mark on your credit score. That can affect how easily you qualify for loans, credit cards, and other credit products.

What happens if you are a few days late on a car payment? ›

You have a grace period

Most auto loans typically have a 10- to 15-day grace period, during which you won't be charged a late fee. This applies to first car payments as well as subsequent payments. So you won't be penalized if you miss your payment by a few days, as long as you pay it within a lender's grace period.

Should I buy a car now or wait until 2023? ›

Americans planning to shop for a new car in 2023 might find slightly better prices than during the past two years, though auto industry analysts say it is likely better to wait until the fall. Since mid-2021, car buyers have been frustrated by rising prices, skimpy selection and long waits for deliveries.

Is it better to wait to buy a car by 2023? ›

Conclusion: Is 2023 a Good Time To Buy a Car? Considering vehicle prices are still inflated and loan rates may be on the rise, it's not the best time to buy a car. However, auto prices may continue to level off during the rest of the year, which would be a good sign for car buyers.

What is the insurance forecast for 2023? ›

We forecast premiums to grow by 7.5% in 2023 and 5.5% in 2024. Slowing rate gains in commercial liability will likely be partly offset by acceleration in property and personal lines. Reserve adequacy poses a key downside risk if inflation causes losses to develop more than expected.

What is the best time of the year to buy a car? ›

In terms of the best time of the year, October, November and December are safe bets. Car dealerships have sales quotas, which typically break down into yearly, quarterly and monthly sales goals. All three goals begin to come together late in the year.

What will happen to car sales in 2023? ›

New vehicle sales volume is expected to have a 5.7% year-over-year rise for Q1 2023. March is expected to see an 8.6% year-over-year sales volume rise. This performance has put 2023 on track to hit a 15 million annual rate, a steep uptick from last year's 14.1 million.

What is predicted to happen to used car prices in 2023? ›

As a result, Cox Automotive has revised its 2023 forecast for the used-car market as showing a 1.6% average price increase by the end of the year, instead of its original prediction of a 4.0% decrease.

What is the company code for Direct Auto Insurance? ›

Direct General Insurance Agency, Inc. (d/b/a Direct Auto Insurance and in CA d/b/a Direct Auto Insurance Agency) NPN: 1637622.

What happened to Texas Direct Auto? ›

Texas Direct Auto has agreed to be acquired by New York-based Vroom Inc., a fellow online car dealership. Vroom plans to raise $95 million in a Series C equity round to fund the acquisition, according to a statement from the company.

Who are Texas Direct Auto competitors? ›

Who are Texas Direct Auto 's competitors? Alternatives and possible competitors to Texas Direct Auto may include Chevrolet and PartsAvatar .

What is the cheapest type of car insurance? ›

  • The cheapest car insurance.
  • The cheapest car insurance company overall: State Farm.
  • The cheapest midsize car insurance company: Auto-Owners.
  • Cheapest car insurance after a speeding ticket: State Farm.
  • Cheapest car insurance after an accident: State Farm.
  • Cheapest car insurance after a DUI: State Farm.
May 1, 2023

What is the difference between Progressive and Progressive Direct insurance? ›

The difference between Progressive and Progressive Direct is how you purchase your policy. With Progressive Direct, you purchase your policy directly from Progressive (online, by phone, or on a mobile device), while regular Progressive policies are purchased through an independent agent or broker.

What is the oldest existing insurance company in USA? ›

1735 The Friendly Society, the first insurance company in the United States, was established in Charleston, South Carolina.

Is Direct Line an insurance broker? ›

Direct Line is an insurance company based in Bromley, England. Founded in 1985, as the country's first direct car insurance company, it has since expanded to offer a range of general insurance products.

What does DLG mean in insurance? ›

Direct Line Insurance Group plc (c) 2023.

What does direct mean in insurance? ›

A direct insurer is an insurance company that sells its policies directly to customers without using intermediaries. Direct insurers can charge lower premiums because they don't need to pay commission to intermediaries. A reinsurer insures derivative risks, which are the risks assumed by a direct insurer.

What are three ways to reduce your car insurance premiums? ›

7 easy ways to help lower your car insurance premiums
  • Choose car safety and security features. ...
  • Set higher deductibles on your auto insurance. ...
  • Take a defensive driving course. ...
  • Park your car in a garage. ...
  • Compare auto insurance quotes. ...
  • Bundle insurance policies. ...
  • Get good grades.

What does 50 100 mean in insurance? ›

For example, here is how 50/100/50 limits break down: 50 Bodily Injury Coverage-$50,000 per person for injuries. 100 Overall Maximum Coverage-$100,000 will be paid out for injuries total per accident. 50 Property Damage Coverage-$50,000 per accident will be paid for the damage you do to the property of others.

What is the difference between full coverage and comprehensive insurance? ›

The difference between full coverage and comprehensive insurance is that full coverage is a car insurance policy that includes both comprehensive and collision insurance along with the state's minimum requirements. Comprehensive insurance covers damage to a car from things other than accidents, like theft or fire.

What is the largest insurance company in the US? ›

Who are the largest property and casualty insurance companies? State Farm is the largest property and casualty insurance in the United States, with more than $70 billion in premiums in 2021.

Does Progressive raise rates after 6 months? ›

Yes, Progressive does raise rates after 6 months in some cases. If you're a new Progressive customer, you'll see your auto insurance premium go up after your first 6-month policy period if you file a claim or traffic violations get added to your driving record during that time.

What companies are similar to State Farm? ›

Mutual vs. stock insurance companies
Stock insurance companiesMutual insurance companies
ProgressiveState Farm
GeicoLiberty Mutual
FarmersAmerican Family
1 more row
4 days ago

Why is GEICO closing? ›

All they have to do is look for opportunities in California's competitive marketplace. The Chronicle reports that insurance industry magazines linked Geico's decision to close California sales offices to its failure to raise insurance prices in compliance with Sacramento regulations and other market forces.

Is it better to own an Allstate or State Farm? ›

State Farm beats Allstate in terms of cost, types of insurance, discounts offered, and transparency, though Allstate and State Farm make it equally easy for policyholders to file claims.

Which is bigger Allstate or State Farm? ›

According to the National Association of Insurance Commissioners (NAIC), Allstate is the fourth-largest auto insurance provider in the U.S. behind State Farm, Geico and Progressive. The company wrote $27.2 billion in premiums in 2021 and holds 10.4% market share in the car insurance industry.

What is a good credit score? ›

Although ranges vary depending on the credit scoring model, generally credit scores from 580 to 669 are considered fair; 670 to 739 are considered good; 740 to 799 are considered very good; and 800 and up are considered excellent.

Can you have a 700 credit score with late payments? ›

It may also characterize a longer credit history with a few mistakes along the way, such as occasional late or missed payments, or a tendency toward relatively high credit usage rates. Late payments (past due 30 days) appear in the credit reports of 33% of people with FICO® Scores of 700.

Can I pay half my car payment twice a month? ›

Paying half of your monthly car payment twice a month instead of a full payment each month can help you pay off your car loan early. That's because when you make payments on a biweekly basis, you make 26 payments that add up to 13 monthly payments instead of 12.

Can you pay your car insurance with a credit card? ›

Yes, you can generally pay for your car insurance with a credit card and doing so may lead to certain benefits like cash back or other credit card perks. Due to the prevalence of insurance apps and e-commerce, paying for insurance with a credit card is commonplace.

Does car insurance check your credit? ›

Do all auto insurance companies check your credit? Most insurers use credit checks to create a credit-based insurance score to help set your rate. Some insurers provide auto insurance with no credit check, which might seem appealing if you have a poor credit history.

Does car insurance look at credit score? ›

If you've ever applied for a credit card, leased a car or gotten a mortgage for a home, you know that credit scores count. You may be surprised to find out they can also affect your car insurance premiums much the same way your driving record, marital status and payment history can.

How many months can you be behind on your car payment? ›

Typically, most lenders wait until you are about 3 months behind on car payments. Although you can be considered in default after 30 days, lenders may wait 90-120 days before taking action. In addition to an added sense of uncertainty, repossessions also leave a negative mark on your credit history.

How many car payments can you miss before? ›

Most won't begin repossession until you miss three or more payments, but, as mentioned, they have the right to act after the first instance. The only solution is to try and build a positive relationship.

How many months can I be late on my car payment? ›

"If the loan remains unpaid it will generally go into default, which means you've broken the contract," says Gelinas. "This is usually in the range of 30 to 90 days of non-payment, depending on state laws and your loan agreement."

Why is my car insurance suddenly so high? ›

Auto accidents and traffic violations are common explanations for an insurance rate increasing, but there are other reasons why car insurance premiums go up including an address change, new vehicle, and claims in your zip code.

Why did my car insurance go up when nothing changed? ›

Insurance companies calculate premiums based on insurance risk. That means insurance rates do not increase suddenly without reason. A policy price increase can be due to factors you can or cannot control. For instance, you may have committed a traffic violation, or maybe you were involved in an auto accident.

Why did my car insurance go up to 300 dollars? ›

An imperfect driving record, a history of claims, and poor credit will lead to increased car insurance rates.

What are the pain points of the insurance industry in 2023? ›

Research shows that inflation , digital transformation and climate change stands out as the top 3 of the biggest challenges of the Insurance industry in 2023. Inflation was named as the top challenge for 2023 by more than one-third of insurance sector insiders, according to a survey.

How are insurance companies doing in 2023? ›

Insurance firms face multiple headwinds in 2023 as the economy takes a downward turn and industry conditions become more uncertain. Inflation has been one of the biggest economic challenges for insurers over the past year.

What will 2023 look like financially? ›

For 2023 as a whole, real GDP (that is, GDP adjusted to remove the effects of inflation) is projected to grow by just 0.1 percent. The growth of real GDP is projected to speed up thereafter, averaging 2.4 percent a year from 2024 to 2027, in response to declines in interest rates.

Does credit score affect insurance rate? ›

A higher credit score decreases your car insurance rate, often significantly, with almost every insurance company and in most states. Getting a quote, however, does not affect your credit.

Why are Geico rates so high? ›

Geico's rates increase when drivers add more coverage, get into an accident, receive a speeding ticket, or file a claim. Certain life events, like adding a teenage driver to your policy, can also increase your rates. Plus, it's possible to lose discounts, which could increase your premium.

Why does credit score affect car insurance? ›

The III says they use factors like your payment history and the length of your credit history to assess your insurance risk level. Car insurance companies use them to help determine the likelihood of an insurance claim in the future.

Is it normal for car insurance to increase every year? ›

Annual increases are typical across the industry, but the way your risk factors are viewed by a particular company may vary. Get to understand your coverage and discounts to ensure you are getting the best price for the assurance you need.

Is Liberty Mutual more expensive? ›

Liberty Mutual insurance costs are average in comparison to those of competitors. It can be more expensive for some drivers, but it may be one of the most affordable options for younger drivers due to the company's range of auto insurance discounts.

Why does Allstate keep raising rates? ›

There are many factors that are considered when increasing premiums. We review the policy coverage, prior claims, the type of claims you've made and how long you've been with Allstate.

What are the most costly claims for auto insurance? ›

Here are the 10 most common claims:
  • Wind and hail.
  • Fire.
  • Customer slip and falls.
  • Customer injury and damage.
  • Product liability.
  • Struck by an object.
  • Reputational harm.
  • Vehicle accident.
Jul 13, 2020

Why am I paying more for insurance? ›

Some of the most common factors that influence how much you're paying for insurance are your deductible, the kind of car you drive, driving record, claim history, commute, credit score, history of paying for insurance, your location, age, gender, and add-ons to your policy.

What raises and lowers your car insurance? ›

Some factors that may affect your auto insurance premiums are your car, your driving habits, demographic factors and the coverages, limits and deductibles you choose. These factors may include things such as your age, anti-theft features in your car and your driving record.


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